Before you install Riffre Chat Software, Make sure of the following:
1. Download the latest version of Riffre Chat Software from Downloads Section.
2. You would require a web server running minimum PHP 5 with mysql along with ioncube loader.
3. Create a mysql database and Note Down the following information required during installation:
You may install Riffre Chat Software in below simple steps:
1. Download the latest version of Riffre Chat Software from Downloads Section.
2. Unzip the downloaded version of Chat Software
3. Upload the contents of the unzipped folder to your web server. In this example, we assume you are installing in "chat" directory in your server and your website name is "https://www.example.com".
4. Run https://www.example.com/chat/ in your browser.
5. Fill in the database details and other details asked in the form.
You are done! You may start using Riffre Chat Software for sales and support.
You may click on "Manage Agents" from Top Menu after login to your "admin account" to create and manage agents. You may create agents based on the plan purchased. You will be notified if your plan limit is exhausted/exceeded.
You may also activate/deactivate any agent as per your requirement.
You may click on "Chat Widget" from Top Menu after login to your "admin account" to get Javascript Code Snippet.
Copy the code and paste it to all pages of your website where you need Chat to be integrated.
Cheers!!
Click on "Start Chat" button from top menu. You would see list of "Waiting Visitors", "Connected Visitors", "Transfered Visitors" and "Online Agents" on the left side. Click on the respective user to start chatting.
Triggers and Shortcuts are your friends to boost conversion and speed up chatting.
Triggers are meant to seek attention of user to initiate chatting. You may set some marketing lines in triggers to attract customer to chat e.g. "10% Additional Discount if you chat with us".
Shortcuts are for giving quick response to visitors. You may create as many shortcuts as you want. Common Shortcuts may be "Hello, How may I help you?", "You may see our pricing at https://www.riffrechat.com/pricing.php" and so on. Anything which you used to tell everyday to your clients, Just create its shortcut. It would remove typo error and would be much faster.
You may require transferring a visitor to some other agent due to many reasons like He/She is asking about some other department or is already in touch with some other agent.
Transferring Chat is easy. Simply Click on the middle button of the chat window of visitor. It would open list of online agents. On that window, Simply click "Transfer" Button shown against the agent, you want to transfer the chat to.
