Terms of Service

1. Eligibility

You must be legally capable of entering into a binding agreement. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization.

2. Our Services

We provide a cloud-based platform that enables businesses to communicate with customers through the WhatsApp Business Platform using APIs, webhooks, dashboards and related tools.

Our Services may evolve over time, and we reserve the right to add, modify or discontinue features.

3. Customer Responsibilities

You agree to:

• Provide accurate account information.
• Maintain the security of your credentials.
• Comply with all applicable laws.
• Obtain all required customer consents before sending messages.
• Follow WhatsApp Business Platform policies and applicable messaging regulations.
• Use our Services only for lawful business purposes.

You shall not:

• Send spam or unsolicited communications.
• Promote illegal, fraudulent or deceptive activities.
• Distribute malware or harmful software.
• Attempt unauthorized access to our systems.
• Interfere with platform performance or security.

4. WhatsApp Policies

Our platform integrates with the WhatsApp Business Platform. Your use of WhatsApp services remains subject to Meta’s applicable terms and policies.

Approval, template reviews, account quality, messaging limits and delivery are controlled by Meta. We cannot guarantee approvals or message delivery.

5. Fees and Billing

Pricing is governed by your selected plan or executed commercial agreement. All invoices must be paid within the agreed payment terms.

Failure to make timely payments may result in suspension or termination of Services. Applicable taxes shall be charged separately where required by law.

6. Intellectual Property

All software, documentation, trademarks, logos, APIs, website content and platform technology remain the exclusive property of Riffre Technology Services Private Limited unless otherwise stated.

Customers retain ownership of their own data and message content.

7. Data Security

We implement commercially reasonable security measures to protect customer information.

No internet-based system can guarantee absolute security, and customers acknowledge this inherent risk.

8. Service Availability

We strive to maintain high platform availability but do not guarantee uninterrupted or error-free operation.

Maintenance, upgrades, network failures, third-party outages and force majeure events may affect availability.

9. Limitation of Liability

To the maximum extent permitted by law, Riffre shall not be liable for indirect, incidental, consequential, punitive or special damages, including loss of revenue, profits, goodwill, business opportunities or data.

Our aggregate liability shall not exceed the fees paid by the customer during the preceding three months.

10. Indemnification

Customers agree to indemnify and hold harmless Riffre, its directors, employees and affiliates from claims arising from misuse of the Services, violation of laws, infringement of third-party rights or breach of these Terms.

11. Suspension and Termination

We may suspend or terminate accounts for:

• Non-payment.
• Fraudulent activity.
• Security threats.
• Violation of these Terms.
• Abuse of the platform.
• Regulatory or legal requirements.

12. Governing Law

These Terms shall be governed by the laws of India.

Courts located in Gurugram, Haryana shall have exclusive jurisdiction over disputes arising from these Terms.

13. Changes

We may revise these Terms periodically. Continued use of the Services after updates constitutes acceptance of the revised Terms.