PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE YOU USE THE WEBSITE OR ATTEMPT TO ACCESS ANY SERVICES. THIS IS A BINDING LEGAL AGREEMENT BETWEEN YOU AND RIFFRE.
These terms (the “Terms of Service”) apply to your use of www.riffrechat.com (the “Website”) and any purchase or use by you of any services that may be made available to you through it (“Services”).
RIFFRE TECHNOLOGY SERVICES PVT. LTD. reserves the right to amend or update these Terms of Service at any time, with or without notice. Such changes shall take effect immediately and shall apply to all subsequent use by you of the Website or Services.
We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. RIFFRE will not be liable to you if for any reason the Website is unavailable at any time or for any period.
If you choose, or you are provided with, any form of user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must notify us immediately.
You agree that the RIFFRE Software (the “Software”) is supplied by RIFFRE TECHNOLOGY SERVICES PVT. LTD. (“RIFFRE”), and is licensed, not sold, under the terms of its End User Licence Agreement (“EULA”) and that the EULA will govern all use of the Software by you. You accept that you have no right to use the Software without agreeing to the terms of the EULA in full.
A Software licence offered to you via the Website may be a ‘Leased Software Licence’ or an ‘Owned Software License’. The licence’s type will affect your rights under it. A licence’s type will be clearly labelled at the point of purchase.
License holders are not permitted to “borrow”, “lend”, “sell” or in any other way transfer licenses or use of the Software to any third parties except in the case of an ‘Owned Software License Transfer’ as detailed below. Any breach by you of this this term of the Terms of Service shall cause all use by you of the Software to be revoked and terminated immediately and without RIFFRE incurring any liability.
The EULA Agreement is included in the RIFFRE download package. By installing, copying, or otherwise using RIFFRE, you agree to be bound by the terms of the EULA.
RIFFRE TECHNOLOGY SERVICES PVT. LTD. reserves the right to refuse service to any individual or organisation at its discretion. RIFFRE reserves all rights in, and all ownership of the Software.
Payments made in respect of the Software are accepted via both PayPal and Credit Card. Software licenses automatically renew at the conclusion of each month until cancelled. Payment is due on the anniversary of the date of signup each month. If payment is not received within 5 days of the due date, RIFFRE will suspend the license until full payment is received and reserves the right to suspend any and all related services for the account in question.
For all other Services, payments shall be due in advance of any work commencing. RIFFRE reserves the right to invoice for Services in instalments, with payment being split into multiple payments, including without limitation arrangements whereby 50% of the price is paid prior to any work commencing, and the remainder is invoiced upon completion.
Should RIFFRE receive a chargeback or disputed payment, all services will be revoked until any disputed amounts have been repaid plus any fees incurred.
All licenses shall be issued instantly upon RIFFRE receiving to its satisfaction confirmation of receipt of payment from the chosen gateway processor. Should your payment be identified as fraudulent or otherwise unlawful, irregular or contrary to this Terms of Service or our EULA, the relevant license will be suspended and you will be liable to repay the relevant amount any fees incurred (including for the avoidance of doubt, any relevant payment processing fees).
Our professional setup & installation services usually take between 24 & 48 hours to complete, but this is not a guaranteed turnaround time, and at peak times such as new releases, they may take longer.
Leased Software Licences may be cancelled at any time. No notice period is required, and cancellation shall be effective from the date the cancellation request is made or processed. Requests for cancellation should be submitted by email to firstname.lastname@example.org
Any monies paid for Leased Software Licence renewals prior to a cancellation request being submitted are non-refundable. The same applies to any Services; once a Service has been started, any fees paid in respect of that Service shall be non-refundable.
RIFFRE reserves the right to cancel Services and access to the Service at any time. If a customer breaks the terms of the EULA or Terms of Service, a refund will not be available.
Refunds are only issued for Software failure (where the Software materially fails to perform in accordance with its specification). Refunds are not issued for server failure/issues, lack of features, lack of technical sophistication or if your server does not meet the Software Requirements. Refunds are determined on individual circumstances and only issued once our technical staff determine that RIFFRE has a fault causing it to not run on your server. Installation charges are not refundable under any circumstances. Refunds are not available after 1 month from the purchase date.
RIFFRE permits Owned Software Licenses to be re-sold or transferred once per license key (fees apply) pursuant to the terms of transfer set out in the EULA. Owned Software Licenses are not eligible for transfer until at least 3 months have passed from the date of purchase. Owned Software Licences obtained via a reseller are excluded from this policy and are not eligible for any re-sales or transfers. Leased Software Licences cannot be re-sold or transferred under any circumstances.
Before any sale or transfer, please contact us to verify eligibility of your license key. Upon request of the transfer, we will issue an invoice for the license transfer fee (currently $20). Once paid, we will request from you the name, email address and details of the new owner for the license to be transferred to. All transfers are final and cannot be reversed.
Addons may be transferred between licenses within your own client account but not resold or transferred to other accounts.
We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
The Website and the Software contain references to many companies that the Software is integrated with for payments and other related services. RIFFRE and the RIFFRE logo are trademarks of RIFFRE TECHNOLOGY SERVICES PVT. LTD.. Registered in India. All rights reserved. All other trademarks are the property of their respective owners.
The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.
Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user of the Website for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
If you are using this Website as a consumer, please note that you are expressly prohibited from using the Website for any purpose other than commercial or business purposes.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked to from the Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site.
We reserve the right to withdraw linking permission without notice.
Please note that these Terms of Service, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of Gurgaon will have exclusive jurisdiction.