RIFFRE collects information from you when you send it to us directly by filling out forms on the Website (including any application you may make for Services or the Software), corresponding with us by e-mail, writing to us by post, or speaking to us by telephone. We also collect information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods we use to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.
RIFFRE may collect information from you which may be personally identifiable such as names, addresses, telephone numbers, fax numbers, physical addresses, email addresses, credit card number (in the case of direct customers) and, if applicable, company names, addresses, telephone numbers, fax numbers, physical addresses, email addresses, credit card numbers or tax ID numbers as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organization (collectively, in formation of this nature shall be “Personal Information”).
RIFFRE may collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, your IP address, which pages you view on the Site and the time and duration of your visits to the Site (collectively, “Non-Personal Information”). RIFFRE associates Non-Personal Information with Personal Information if you register with the Site.
If you communicate with us, we may collect information relating to that communication whether it takes the form of email, fax, letter, forum posting, testimonials or any other form of communication between you and RIFFRE or Submitted by you to the Site (collectively, “User Communications”).
If you use one of our software products such as our proprietary Web Hosting, Billing and Automation Solution, we may collect certain information concerning such software and concerning the server upon which the software operates. This information includes without limitation: (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (i.e., RIFFRE or a RIFFRE affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”). Additionally, “Server Information” may also include (x) information collected by RIFFRE from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and (y) information collected from you by RIFFRE in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the root directory of the server upon which you installed the RIFFRE software and any affected accounts including email accounts, MySQL accounts and other accounts.
As a general matter, RIFFRE may use the information you disclose to us to improve and provide the Site, the Services and our other products and services, and for the specific purpose that you gave us the information. More specific details on how we use your information follow below.
We may use Personal Information to create and authenticate your account, to process transactions you request such as software license purchases, to provide you with the newsletters and mailing lists that you sign up for, to provide you with customer and technical support and to communicate with you about your account and our products and services. We may also use Personal Information to offer, market or advertise to you RIFFRE products and services. While such RIFFRE products and services may reference, incorporate or include third-party products and services, RIFFRE will not use your Personal Information to independently offer, market or advertise third-party products and services unless we first obtain your consent to do so. You may update your Personal Information with us, but we may maintain records of Personal Information you disclose to us indefinitely.
We may use User Communications in the same ways we use Personal Information. If you communicate with us for a particular purpose, we may use your User Communications for that purpose. For example, if you contact us for technical support, we may use your communications to provide technical support to you. We may maintain records of User Communications you transmit to us indefinitely.
RIFFRE may use Non-Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other RIFFRE products and services. We may retain Non-Personal Information indefinitely.
We may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide RIFFRE products and services. We may also use such information to investigate unlicensed (and therefore unauthorized) uses of our software. RIFFRE may maintain Server Information indefinitely.
RIFFRE IS A GLOBAL COMPANY AND YOUR DATA WILL NOT NECESSARILY BE HELD IN THE EU. YOUR DATA MAY BE TRANSFERRED TO OUR US OFFICE AND BY ACCEPTING OUR TERMS OF SERVICE AND/OR A SOFTWARE EULA, YOU ARE EXPLICITLY CONSENTING TO THIS TRANSFER AND STORAGE TAKING PLACE.
RIFFRE cannot be responsible for protecting your information if you share such information in publicly available sections of the Site such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Site.
We may share your information with third parties as permitted or required by Applicable Law, by a court order or by another judicial or governmental request. We may also disclose your information if we determine that such disclosure us necessary to protect RIFFRE’s rights and remedies or is necessary for national security, law enforcement, or other issues of public importance. Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of RIFFRE’s Terms of Service, applicable EULAs or other RIFFRE agreements, or as otherwise required by Applicable Law.
RIFFRE may disclose your information to affiliated third parties that assist us in providing maintaining, evaluating, improving and providing the Site, the Services and any other RIFFRE products and services. RIFFRE may disclose your information to affiliated third parties for the purposes of offering, marketing or advertising RIFFRE products and services to you (such RIFFRE products and services may reference, incorporate or include third-party products and services). In such an event, RIFFRE will take reasonable measures to prevent such affiliated third parties from using your information for other purposes.
Cookies are also used in Google Analytics tracking and for the tracking of referrals (if applicable).
Cookies are small text files placed on your computer by RIFFRE. They may be associated with your Personal Information by RIFFRE, but they do not contain your Personal Information. RIFFRE does not use web beacons.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info[at]riffrechat.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.