At Riffre Technology Services Private Limited, we strive to deliver reliable business messaging services. This Refund Policy explains when refunds may or may not be available.
Subscription Fees
Unless otherwise stated in a written agreement, subscription fees are non-refundable once the billing period has commenced.
Usage-Based Charges
Charges for message processing, WhatsApp conversation fees, API usage and other consumption-based services are non-refundable once incurred.
Duplicate Payments
If a customer is charged more than once due to a technical error, duplicate payments will be refunded after verification.
Failed Transactions
Payments that fail to complete or are reversed by the payment provider will not be considered successful payments.
Service Credits
In certain situations, we may issue service credits instead of monetary refunds at our sole discretion.
Cancellation
Customers may cancel subscriptions according to their applicable billing plan.
Cancellation prevents future billing but does not automatically entitle the customer to a refund for the current billing cycle.
Exceptional Circumstances
Refund requests resulting from verified technical issues solely attributable to our platform may be reviewed individually.
Approval of such requests remains at the sole discretion of Riffre Technology Services Private Limited.
Contact
For billing or refund enquiries, please contact our support team with your invoice details and payment reference.